Guest Frequently Asked Questions

Welcome to Great Escape. We are excited for the 2026 season and look forward to welcoming you and your family back to the park! Great Escape is now part of the Enchanted Parks family. We understand you have many questions about the park and the upcoming season.
Below is Q&A about our season ahead. If you have any additional questions or concerns, please click here.

Enchanted Parks Guest FAQs

Season Pass Related – For those who have purchased through Six Flags prior to April 6, 2026

I purchased a Dining Plan for the 2026 season. Is it still valid? How do I access it?
Enchanted Parks does not have a Dining Plan program. We understand this is a new change for many guests and season passholders. If you purchased a dining plan before April 6, 2026, your options are listed below. These options will be applied to all previously purchased dining/meal plans – all-season and single-day.

As a valued and loyal guest, we have developed three options for the 2026 season and your purchased 2026 dining plan. These options are available to all dining plans purchased for the 2026 season, including all-season or single-day dining plans.

Please read the options below and choose the one that will work for you and your family.

• Full Dining Plan Refund — Receive a full refund for the amount you paid for the dining plan upgrade to your season pass. This option will remove the dining plan from all Enchanted Parks locations and Six Flags-owned parks. Please note it could take up to several weeks to receive your refund. You will receive a confirmation when your refund has been processed and sent to your banking institution.
• Receive an Enchanted Parks E Gift Card with added 20% Bonus — You may exchange your dining plan for an Enchanted Parks e gift card and receive a one-time additional 20% bonus.

For example, you can exchange your $100 dining plan, and receive a $120 e gift card, which will be valid at all Enchanted Parks locations.

Please note it will take several weeks to process your E gift card request via email. Your dining plan will be cancelled and you’ll receive an E-gift card, which can be used for in-park purchases.

• Take No Action — Keep your dining plan. It will remain active and may be used only at Six Flags–owned parks throughout the 2026 season, subject to the terms of your original purchase. The dining plan will not be valid at Enchanted Parks, and no additional compensation will be offered.

Please Click Here to fill out the dining plan resolution form. All form submissions will be validated with the information provided. Please submit your request for either a dining pass refund or E-gift card by June 14, 2026. Enchanted Parks will not accept requests for refunds after that date.

Currently, I have a payment plan and pay Six Flags for my season pass on a monthly basis. Will that continue?
Yes, Six Flags will continue to collect your monthly payments. If there is a problem with your payment, Enchanted Parks will be notified. If you need to change your current pay set up, please visit the Six Flags Payment Portal.

How do I print out a hard copy of my season pass?
Physical season pass cards may be available at a later date. When you visit the park, you will need to show the barcode for your ticket or season pass purchase at the gate, either on your phone or you can bring a printout of your confirmation email. If you do not have your barcode or purchase confirmation, please stop at Guest Services at the park’s front gate.

I purchased several Six Flags season passes – how do I assign/add each individual name to each pass?
We recommend that you go through the process on the Six Flags app if you plan to visit any of the Six Flags parks this year. Six Flags support will help you through this transition. Please contact Six Flags at 817-607-6121

What perks will Enchanted Parks honor with my Six Flags season pass purchased before April 6, 2026?
Please click here to view the Six Flags Season Pass perks.

I purchased Fast Lane passes. How do I access those – and my other benefits? (Such as Bring a Friend for Free?)
The barcodes for these benefits will work at all Enchanted Parks locations and the Six Flags parks for the 2026 season. All original purchase terms, except the dining plans, will be honored in 2026. You can also now access your season passes and benefits in the Six Flags app.

I want to CANCEL my Six Flags season pass. How do I do that?
In accordance with Six Flags’ Terms and Conditions, all ticket and season pass sales are non-refundable. Enchanted Parks will not issue refunds for any Six Flags tickets or season passes purchased before April 6, 2026.

I bought my Six Flags season pass at an Enchanted Park last fall. Can I visit the Six Flags parks with it?
If you purchased your season pass before April 6, 2026, you still have access to all of the Six Flags parks that were included with your Six Flags season pass, including the Enchanted Park that is your home park. If you purchased your season pass after April 6, 2026, your season pass is valid only at the 8 Enchanted Parks.

How do I change the name(s) on the season pass(es) I purchased?
We recommend that you go through the process on the Six Flags application if you plan to visit any of the Six Flags parks this year. Six Flags support will help you through this transition. Please call Six Flags at 817-607-6121

I have a Six Flags season pass – can I visit Enchanted Parks with it?
Season Passes purchased prior to April 6, 2026, will continue to have all of the season pass benefits listed at time of purchase, with the exception of the dining plan. Example: If your Six Flags Pass benefits included an Enchanted Park, then your pass will work.

For the Bring-A-Friend season pass benefits (bring a friend free or discounts) and what parks exactly they can access.
Details and availability of the Bring a Friend benefits for season passholders will be shared soon.

Enchanted Park Season Passes - I want to buy an Enchanted Parks Season Pass.

Is there a dining plan add-on option for season passes?
Enchanted Parks does not have a dining plan add-on for season passes or single-day plans.

Is there a drink plan add-on option for Enchanted Parks?
Yes, Enchanted Parks does have a souvenir tumbler drink plan that can be purchased for one-time use, all-day use, or use for the entire 2026 season. These souvenir tumblers can be purchased onsite at the parks. Previously purchased drink plans are still valid at Enchanted Parks.

I activated my All-Season Drink Plan at another Six Flags park, but my home park is an Enchanted Park. Will my All-Season Drink plan work at Enchanted Parks?
Yes. The All-Season Drink plan remains unchanged at all Enchanted Parks and is still valid at all Six Flags parks.

Is parking included with season passes?
Season Passes purchased prior to April 6, 2026, have all the same benefits that were valid at the time of purchase, and all Enchanted Parks season passes come with free parking included.

Is there a monthly payment plan option?
Enchanted Parks will launch a payment plan for season pass purchases in May.

General Questions

Does Enchanted Parks have a Pre-K pass? How do I get it?
2026 Pre-K Season Passes are only available at Worlds of Fun and Valleyfair. Families must register their children ages 3-5 by June 15, 2026. Guests must either hold a Six Flags Gold or Prestige Season Pass (purchased before April 6, 2026) OR an Enchanted Parks Hero or Legend Season Pass. Previously registered Pre-K passes will be honored for the 2026 season and can be found in the Six Flags app when available.

If you have not already registered for a Pre-K pass, you must register in person at the park’s Guest Services. The child must be present at the time of registration, and you must bring either a valid birth certificate or similar document with their date of birth, along with your valid Gold or Prestige Six Flags Season Pass or an Enchanted Parks Hero or Legend Season Pass. Children ages 2 and under are free and do not require a pass. Please note that if you are unable to provide proof of age at the time of entrance, we will not be able to issue a Pre-K pass.

The Pre-K pass is valid for Six Flags season pass holders only at Worlds of Fun and Valleyfair who have a Gold or Prestige Pass and grants unlimited visits to the pass holder’s children ages 3 to 5 years old for all of 2026. Guests who purchased an Enchanted Parks Season Pass may also obtain a Pre-K pass for Valleyfair or Worlds of Fun only. All Pre-K passes must be registered by June 15, 2026.

Is there an Enchanted Parks app for easy access to our season passes/benefits, etc.?
The Enchanted Parks App is scheduled to release on Memorial Day.

I bought day tickets to an Enchanted Park. How do I upgrade to a season pass?
Please show your single-day ticket to a team member at Guest Services at the park for assistance upgrading to a season pass.

How to buy Fast Lane passes ahead of a visit?
Enchanted Parks will offer single and season-long Fast Lane passes. Stay tuned to our website and social channels to learn more